| The Call Desk allows EWSL to effectively process calls for all uplift requests and enables us to monitor the progress of the call, from being "logged" all the way through to "complete". |
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Incoming calls for uplift requests are logged and move through the Traffic Light System (green / amber / red) until an uplift date has been confirmed with the contractor, where the call will then proceed to "work in progress". It remains there until the job has been done, where the job will then be "complete" with the uplift date and tonnage before being archived.
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Once we have taken the details required from you to deal with your uplift request, a fax or email is sent directly to the contractor detailing the requirements of your uplift. You will be issued with the Call Number, which is unique to that call for future reference. |
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When confirmation has been received from the contractor on the uplift your call is then moved to Work-in-Progress (WIP) where it remains until the service has been done. We shall then complete by entering the date complete and tonnage information where it will then be archived for future reference and tonnage reporting requirements.
Call Desk Job Desk Faults Matrix Keeping You Informed
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